Receiving a replacement phone from Asurion can feel like the problem is solved—but one important step still remains. Once your replacement device arrives, returning your damaged phone is required. Failing to send it back within the allowed timeframe, usually between 10 and 15 days depending on your agreement, may result in non-return charges. Understanding the return process early helps you avoid extra fees and ensures a smooth experience.
This guide walks you through every step, from preparing your device to mailing it safely. Whether you use an iPhone, Samsung Galaxy, or another Android device, the process is simple when done correctly.
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Do You Have to Return Your Damaged Phone?
Returning your damaged device after receiving a replacement is not optional. Asurion requires the original phone to be mailed back using the prepaid shipping materials included with your replacement package. Ignoring this step can lead to unexpected charges on your account.
The return policy exists for several reasons. First, it fulfills the terms of your service agreement. Second, it allows Asurion to recycle usable components responsibly. Finally, it protects you from being billed for a device that was never returned.
Why Sending Back Your Damaged Phone Matters
Mailing your damaged phone back benefits both you and the environment. Here’s why it’s important to complete this step promptly:
- Avoid additional fees for non-returned devices
- Stay compliant with your replacement agreement
- Support eco-friendly recycling of phone components
Once your replacement arrives, acting quickly ensures there are no delays or complications.
What to Do Before Sending Your Phone Back
Preparing your phone before shipping is essential. Taking a few minutes to complete these steps helps protect your data and ensures the device can be properly processed.
Back Up Your Data First
Before returning your damaged phone, secure your personal data. Photos, contacts, apps, and messages should be backed up so they can be restored to your replacement device.
Both iPhone and Android devices offer built-in backup options using cloud services. Once the backup is complete, restoring your information to the new phone is quick and seamless. This step ensures nothing important is lost during the return process.
Turn Off All Locks and Passcodes
Your damaged device must be fully unlocked before it can be recycled. Lock screens, passcodes, fingerprint scanners, and facial recognition features should be disabled.
For work or company-managed phones, corporate security tools such as Samsung Knox may need to be removed by an administrator. Leaving locks enabled can prevent proper processing and may result in additional charges, so double-check that everything is turned off.
Disable Tracking and Security Features
Security features like Find My iPhone and Factory Reset Protection are designed to protect your data, but they must be disabled before shipping your device.
If these features remain active, the phone cannot be recycled. Taking a moment to turn them off ensures the return is accepted without issues. Once disabled, your device will be ready for processing upon arrival.
Remove Accessories and SIM Cards
Before packing your phone, remove all personal accessories. Cases, screen protectors, chargers, and cables should not be included, as they will not be returned.
SIM cards and memory cards must also be removed and stored safely. These contain personal information and should never be mailed with the device. If your phone uses an embedded SIM, make sure all personal data is erased before shipping.
How to Pack and Ship Your Device
Asurion provides a prepaid return mailer with your replacement device. Use this packaging to avoid shipping issues or delays. Place the damaged phone securely inside the mailer and seal it properly.
Before dropping off the package, detach the bottom portion of the shipping label and keep it for your records. This tracking number allows you to monitor the return status and confirm successful delivery.
How Long Do You Have to Return the Device?
The return window typically ranges from 10 to 15 days, depending on your specific agreement. Waiting too long can result in non-return fees, even if you intended to send the device back.
Shipping the phone as soon as possible after receiving your replacement is the safest approach. Prompt action eliminates the risk of missed deadlines and billing issues.
What If Your Phone Was Lost or Stolen?
If your original phone was lost or stolen, the process is slightly different. Before the replacement can be finalized, security measures must be activated to protect your personal information.
For iPhone users, Lost Mode should be enabled using your Apple account. Android users should activate Lock and Erase through their Google account. These steps prevent unauthorized access and safeguard your data.
Returning a Device That Was Later Found
Sometimes a lost or stolen phone is recovered after a replacement has already been issued. If this happens, you must contact Asurion immediately and return the recovered device using the prepaid label included with your replacement.
Returning a found device helps avoid additional charges and keeps your account in good standing.
Tips for a Smooth Return Experience
Following best practices can make the process quick and stress-free:
- Ship the device as soon as your replacement arrives
- Double-check that all locks and tracking features are disabled
- Remove all personal items before packing
- Keep your tracking number until the return is confirmed
These simple actions ensure your return is completed without delays or complications.
Frequently Asked Questions:
Do I have to return my damaged phone after receiving a replacement?
Yes, returning your damaged phone is required after you receive a replacement. Failing to send it back within the specified timeframe may result in non-return charges.
How long do I have to send back my damaged phone?
Most replacement agreements allow 10 to 15 days to return the damaged device. Sending it as soon as possible helps avoid late fees or penalties.
What happens if I don’t return the damaged phone?
Not returning your device on time can lead to additional charges being applied to your account, as outlined in your replacement agreement.
Do I need to pay for return shipping?
No, return shipping is usually free. A prepaid return mailer or label is included with your replacement device for your convenience.
Should I back up my data before sending the phone back?
Yes, backing up your data is strongly recommended. This ensures your photos, contacts, apps, and files can be restored to your replacement phone.
Do I need to remove passcodes and security locks?
Yes, all screen locks, passcodes, fingerprints, and facial recognition features must be turned off so the device can be properly processed and recycled.
Why do I need to disable Find My Phone or Factory Reset Protection?
These features must be disabled to allow the device to be accepted and recycled. Leaving them enabled may cause delays or additional charges.
Conclusion
Returning your damaged phone after receiving a replacement is a simple but essential step to complete the process without stress or extra charges. By acting quickly, backing up your data, disabling security features, and using the prepaid return packaging, you ensure a smooth and hassle-free experience. Following each step carefully not only protects your personal information but also keeps your account in good standing. Once the device is shipped and tracked, you can enjoy your replacement phone with confidence, knowing everything has been handled correctly and responsibly.
